Three Typical Issues With HTC Touch Cellular Phones

Normal problems with HTC touch cellphones include the following: wrongly dated texts, black or blank screens, and also unresponsive displays.

When HTC touch phones came out, many customers lined up to obtain the newest gadget. However, these buyers were dismayed after they learned that the gadgets they purchased weren't problem-free. Keep reading to learn some of these types of troubles, and also the solutions to get these issues resolved.

Mistakenly dated sms messages

Last May 2010, after obtaining a lot of complaints from customers regarding their HTC mobile phones, Sprint revised the troubleshooting information on their official website. Many clients of the enterprise's HTC touch cell phones were experiencing a variety of problems. One specific HTC problem was receiving SMS text messages that were mistakenly dated, such as having the year 2016 instead of the present date. It was learned that a translation error was the cause of this issue, which take place once the HTC mobile phone converts a hexadecimal into a decimal. Thus, to fix the issue, the company recommended their HTC cell phone clients to have the computer software model of their present HTC cellular phones up-graded to the new ones. This new application could be easily located and downloaded in the company's web site.

Dark or perhaps blank display screen

Another problem that also disappointed a number of HTC touch mobile phone customers were problems concerning having black or empty monitors. Typically, this type of issue is triggered when the battery is put improperly. The firm recommended their subscribers, who were experiencing this sort of issue, to first examine whether their electric batteries are positioned correctly. Nevertheless, if the black or blank monitor still persists, you may also try charging the mobile phone before you turn it on again. If the cellular telephone switches on but none of the functions or hardware buttons functions, you will have to perform a soft reset on the cell phone. A soft reset only involves pressing the reset button, which is found on the side of the system, with the application of the stylus. If you've already made the soft reset and still the unit's display screen is still dark or blank, the next move would be to perform a hard reset. A hard reset includes pressing both the "talk" and "end" buttons together with the reset button at the same time. After that, release the reset switch while still pressing the "talk" and "end" buttons until the display screen appears to function ordinarily.

Unresponsive screen

Unresponsive screen is also one more common problem of HTC touch cell phones. The company advised phone owners to check if the unresponsiveness of their mobile phones' screens isn't due to a frozen system by just utilizing the hardware control keys. If you are able to use the cell phone through the hardware keys, see if the device screen has a connected static cling guard. If there is one, take it off and realign the display screen. If this does not work, you could try doing a soft reset. One more technique to solve this issue will be to remove the phone's travel case and realign the screen. If not one of the aforementioned troubleshooting methods is successful, you could do the hard reset.

While trying to correct an issue with your HTC touch telephone, it is vital that you adhere to the suggested troubleshooting remedies from Sprint. You shouldn't try to open the unit simply because you won't just risk hurting yourself, but you could also void the phone's warranty, if it is still valid. If you've tried every troubleshooting solutions but still wasn't able to solve the problem, you have no choice but to bring the unit back to its manufacturer.


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Written by Patricia Strasser. If you want to find out more about HTC problem, please go to http://www.xdaexperts.com/htc-problem